Phone: 01282 861989

PRIVACY NOTICE

Introduction

The Data Protection Act 2018 (“DPA 2018”) and the General Data Protection Regulation (“GDPR”) impose certain legal obligations in connection with the processing of personal data.

Blackburn and Blackburn Limited is a data controller within the meaning of the GDPR and we process personal data.

This means that we are responsible for deciding how we hold and use personal data about you.

The firm’s contact details are as follows: Blackburn and Blackburn Limited, 73 Albert Road, Colne, Lancashire, BB8 0BP.

Our website is www.theaccountantsonline.com

We may amend this privacy notice from time to time. If we do so, we will supply you with and/or otherwise make available to you a copy of the amended privacy notice.

Where we act as a data processor on behalf of a data controller (for example, when processing payroll), we provide an additional schedule setting out required information as part of that agreement. That additional schedule should be read in conjunction with this privacy notice.

The purposes for which we intend to process personal data

We intend to process personal data for the following purposes:

  • To enable us to supply professional services to you as our client.
  • To fulfil our obligations under relevant laws in force from time to time (e.g. the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (“MLR 2017”)).
  • To comply with professional obligations to which we are subject.
  • To use in the investigation and/or defence of potential complaints, disciplinary proceedings and legal proceedings.
  • To enable us to invoice you for our services and investigate/address any attendant fee disputes that may have arisen.
  • To contact you about other services we provide which may be of interest to you if you have consented to us doing so. You have the right to withdraw your consent to processing for such specific purposes.

The legal bases for our intended processing of personal data

Our intended processing of personal data has the following legal bases :

  • At the time you instructed us to act, you gave consent to our processing your personal data for the purposes listed above.
  • The processing is necessary for the performance of our contract with you.
  • The processing is necessary for compliance with legal obligations to which we are subject (e.g. MLR 2017).
  • The processing is necessary for the purposes of the following legitimate interests which we pursue:  investigating/defending legal claims, to invoice you for our services to you, to provide information to you about other services which may benefit you.

It is a requirement of our contract with you that you provide us with the personal data that we request. If you do not provide the information that we request, we may not be able to provide professional services to you. If this is the case, we will not be able to commence acting or will need to cease to act.

Categories of personal data collected

We obtain personal data that may include but is not limited to:

Your name, home address, email address, date of birth, nationality, gender, marital status, telephone numbers, national insurance number, UTR number, IP address, lifestyle circumstances, passport, driving licence, employment, income and financial details, bank accounts, investments, pension and insurance details, associated documentation, notes of meetings; correspondence and communications with you; information about any complaints or enquiries you make to us; information from research, surveys, and marketing activities.

Source of personal data collected

We obtain personal data about you from the following sources:

Yourself – when you:

  • request a quote from us
  • appoint us to provide services and during the provision of those services;
  • contact us in person, by email, telephone, post, or social media;

Third parties, for example:

  • Your family
  • Your legal representative
  • Your bank
  • Your business associate

Public domain resources, for example:

  • Your employer
  • Companies House
  • Electoral Register
  • Your business website
  • Your social media profiles

If you (as part of your enquiry or separately) subscribe to join our email mailing list, your information and selected preferences will be added to our email database. Only data relating to your emails will be stored here, including your email address, name and email preferences.

Persons/organisations to whom we may give personal data

We may share your personal data with:

  • HMRC
  • Any third parties with whom you require or permit us to correspond
  • Subcontractors
  • An alternate appointed by us in the event of incapacity or death
  • Tax insurance providers
  • Professional indemnity insurers
  • Our professional bodies and/or the Office of Professional Body Anti-Money Laundering Supervisors (OPBAS) in relation to practice assurance and/or the requirements of MLR 2017 (or any similar legislation)
  • IT and cloud service suppliers – to enable the provision of our services to you
  • Anti money laundering verification services
  • Pension providers (e.g. NEST)

All of our third-party service providers are required to take reasonable and appropriate security measures to protect your personal data. We only permit our third-party service providers to process your personal data for specified purposes and in accordance with our instructions.

We will share your personal data with third parties where we are required to by law, where it is necessary to administer the relationship between us, where we have your consent or where we have another legitimate interest in doing so. We will never sell your personal information to third parties.

Our website may include links to websites operated by other third parties. We cannot be held responsible for the content of these sites or how data is collected or processed so we recommend that you review the privacy policy of the applicable third-party website.

Further information is available on request.

If the law allows or requires us to do so, we may share your personal data with:

  • the police and law enforcement agencies
  • courts and tribunals
  • the Information Commissioner’s Office (“ICO”)

We may need to share your personal data with the third parties identified above in order to comply with our legal obligations, including our legal obligations to you.  If you ask us not to share your personal data with such third parties we may need to cease to act.

Transfers of personal data outside the EEA

Wherever possible we choose products and services based in the UK or EEA, with processing also being carried out in the UK or EEA.

However, we cannot control the data processing methods of all our suppliers, especially in relation to cloud services.

Some cloud suppliers have not provided us with full clarity on where data is processed. In these cases we have received assurance from the cloud suppliers concerned that there is an adequate level of protection for your personal information, as deemed by the European Commission, for the purpose of the Data Protection Legislation. 

Should you require further information about this, or where your particular data is stored, please contact us.

Retention of personal data

When acting as a data controller and in accordance with recognised good practice within the tax and accountancy sector we will retain all of our records relating to you as follows:

  • where tax returns have been prepared it is our policy to retain information for 7 years from the end of the tax year to which the information relates.
  • where ad hoc advisory work has been undertaken it is our policy to retain information for 7 years from the date the business relationship ceased.
  • where we have an ongoing client relationship, data which is needed for more than one year’s tax compliance (e.g. capital gains base costs and claims and elections submitted to HMRC) is retained throughout the period of the relationship, but will be deleted 7 years after the end of the business relationship unless you as our client ask us to retain it for a longer period.

Our contractual terms provide for the destruction of documents after 7 years and therefore agreement to the contractual terms is taken as agreement to the retention of records for this period, and to their destruction thereafter.

You are responsible for retaining information that we send to you (including details of capital gains base costs and claims and elections submitted) and this will be supplied in the form agreed between us. Documents and records relevant to your tax affairs are required by law to be retained by you as follows:

Individuals, trustees and partnerships

  • with trading or rental income: five years and 10 months after the end of the tax year;
  • otherwise: 22 months after the end of the tax year.

Companies, LLPs and other corporate entities

  • six years from the end of the accounting period.

Where we act as a data processor as defined in DPA 2018, we will delete or return all personal data to the data controller as agreed with the controller at the termination of the contract.

Requesting personal data we hold about you (subject access requests)

You have a right to request access to your personal data that we hold. Such requests are known as ‘subject access requests’ (“SARs”).

Please provide all SARs in writing.

To help us provide the information you want and deal with your request more quickly, you should include enough details to enable us to verify your identity and locate the relevant information. For example, you should tell us:

  • your date of birth
  • previous or other name(s) you have used
  • your previous addresses in the past five years
  • personal reference number(s) that we may have given you, for example your national insurance number, your tax reference number or your VAT registration number
  • what type of information you want to know

If you do not have a national insurance number, you must send a copy of:

  • the back page of your passport or a copy of your driving licence; and
  • a recent utility bill.

DPA 2018 requires that we comply with a SAR promptly and in any event within one month of receipt. There are, however, some circumstances in which the law allows us to refuse to provide access to personal data in response to a SAR (e.g. if you have previously made a similar request and there has been little or no change to the data since we complied with the original request).

We will not charge you for dealing with a SAR.

You can ask someone else to request information on your behalf – for example, a friend, relative or solicitor. We must have your authority to respond to a SAR made on your behalf. You can provide such authority by signing a letter which states that you authorise the person concerned to write to us for information about you, and/or receive our reply.

Where you are a data controller and we act for you as a data processor (e.g. by processing payroll), we will assist you with SARs on the same basis as is set out above.

Putting things right (the right to rectification)

You have a right to obtain the rectification of any inaccurate personal data concerning you that we hold. You also have a right to have any incomplete personal data that we hold about you completed. Should you become aware that any personal data that we hold about you is inaccurate and/or incomplete, please inform us immediately so we can correct and/or complete it.

Deleting your records (the right to erasure)

In certain circumstances you have a right to have the personal data that we hold about you erased. Further information is available on the ICO website (www.ico.org.uk).  If you would like your personal data to be erased, please inform us immediately and we will consider your request.  In certain circumstances we have the right to refuse to comply with a request for erasure. If applicable, we will supply you with the reasons for refusing your request. 

The right to restrict processing and the right to object

In certain circumstances you have the right to ‘block’ or suppress the processing of personal data or to object to the processing of that information.  Further information is available on the ICO website (www.ico.org.uk).  Please inform us immediately if you want us to cease to process your information or you object to processing so that we can consider what action, if any, is appropriate.  

Obtaining and reusing personal data (the right to data portability)

In certain circumstances you have the right to be provided with the personal data that we hold about you in a machine-readable format, e.g. so that the data can easily be provided to a new professional adviser. Further information is available on the ICO website (www.ico.org.uk).

The right to data portability only applies:

  • to personal data an individual has provided to a controller;
  • where the processing is based on the individual’s consent or for the performance of a contract; and
  • when processing is carried out by automated means

We will respond to any data portability requests made to us without undue delay and within one month.  We may extend the period by a further two months where the request is complex or a number of requests are received but we will inform you within one month of the receipt of the request and explain why the extension is necessary. 

Withdrawal of consent

Where you have consented to our processing of your personal data, you have the right to withdraw that consent at any time. Please inform us immediately if you wish to withdraw your consent.

Please note:

  • the withdrawal of consent does not affect the lawfulness of earlier processing
  • if you withdraw your consent, we may not be able to continue to provide services to you
  • even if you withdraw your consent, it may remain lawful for us to process your data on another legal basis (e.g. because we have a legal obligation to continue to process your data)


Automated decision-making

We do not intend to use automated decision-making in relation to your personal data.

Data Security

We have put in place commercially reasonable and appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

Our personnel who have access to the data have been trained to maintain the confidentiality of such information. 

We have put in place procedures to deal with any suspected data security breach, and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

Complaints

If you have requested details of the information we hold about you and you are not happy with our response, or you think we have not complied with the GDPR or DPA 2018 in some other way, you can complain to us.

If you are not happy with our response, you have a right to lodge a complaint with the ICO (www.ico.org.uk).

This privacy notice was last updated May 2018.

 

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